Century 21 Stores: A Comprehensive Guide to Their Return Policy

Century 21 Stores is a popular retail chain that offers a variety of products, including fashion and home goods. Knowing the return policy is important for a smooth shopping experience. This article provides key details about the return policy at Century 21 Stores.

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Century 21 Stores focuses on customer satisfaction and has established a clear return policy. Customers can return items purchased in-store or online with the same successful approach.

In-Store Returns

For in-store returns, customers can return items within 30 days of the original purchase. The following conditions apply:

• Items must be unworn, unused, and in their original condition.
• All tags, labels, boxes, or packaging materials must be included.

To return an item, bring it along with the original receipt or packing slip to any Century 21 store location. The returns counter or customer service desk will assist you. Refunds will be credited back to the original payment method.

Online Returns

For online returns, customers have 45 days from the date of purchase to return items. This extended period allows for a convenient shopping experience from home.

To initiate an online return:

1. Visit the Century 21 Stores website.
2. Log in to your account.
3. Navigate to the "Order History" section.
4. Find the order and click on the "Return" button.
5. Select the item(s) to return and provide the return reason.
6. Print the return label.
7. Package the item, including all tags and packaging materials.
8. Attach the return label.
9. Drop off the package at your shipping carrier.

Once Century 21 Stores receives the returned item, they will process your refund. It will be credited back to the original payment method in a timely manner.

Special Holiday Return Policy

During the holiday season, Century 21 Stores recognizes the need for flexibility with gift purchases. For items bought between November 1 and December 24, returns are accepted until January 15 of the following year. This policy allows more time for gift recipients to return or exchange items that are not suitable.

Customer Service Assistance

For any questions regarding returns, Century 21 Stores provides excellent customer service. You can reach them via email at [email protected] or by phone at 1-212-227-9092. Their team is available to assist with any inquiries.

Century 21 Stores aims to create a hassle-free shopping experience, which is reflected in their customer-friendly return policy.