Can I Return Items to Macy's?

Yes, you can return items to Macy's if you are not satisfied with your purchase. Macy's offers a straightforward return policy to ensure you have a positive shopping experience.

In-Store Returns

If you purchased an item at a Macy's store and need to return it, simply bring the item and your receipt to any Macy's location within 90 days of purchase. Ensure the item is in its original condition, with tags attached. If you don't have a receipt, Macy's can find your purchase using the credit card used for the transaction.

Online Returns

For items ordered from Macy's website, you can return them either by mail or in-store. To return by mail, visit the Macy's website to print a prepaid return label. Package the item securely, attach the label, and drop it off at any UPS location. You can also return online purchases to a nearby Macy's store.

Return Exceptions

Most items can be returned, but some exceptions apply. Final sale merchandise, special occasion dresses, and customized items are typically non-returnable. Additionally, categories like furniture and mattresses have specific return guidelines. Check Macy's website for detailed information on these exceptions.

Refund Process

Once Macy's processes your return, they will issue a refund to your original form of payment. If paid by credit card, the refund should show up on your statement within a few business days. If you used a Macy's gift card or store credit, the refund will be issued as store credit.

Stay Informed

Familiarize yourself with Macy's return policy for a smooth return experience. For detailed information, you can refer to their website or speak with a customer service representative. This way, you can shop with confidence, knowing that Macy's supports your satisfaction.