Burton Snowboards Return Policy

Burton Snowboards is a well-known brand recognized for its quality snowboarding gear and accessories. If you need to return or exchange a purchase, Burton Snowboards offers a clear return policy to ensure customer satisfaction.

General Return Policy

Burton Snowboards accepts returns or exchanges within 30 days of purchase. Items must be in original condition, unused, and with all tags and packaging intact. This applies to both online and in-store purchases. Customers must provide proof of purchase, such as an invoice or order confirmation.

Eligible returns can result in a refund to the original payment method or an exchange for a different size, color, or model, subject to availability. Returns may be denied if the product does not meet these conditions or has been damaged due to misuse.

Holiday Return Policy

During the holiday season, Burton Snowboards extends the return period for gifts. Purchases made between November 1st and December 25th can be returned or exchanged until January 31st of the following year, provided they meet the general return conditions.

Initiating a Return

To initiate a return or exchange, customers can contact Burton Snowboards' customer service by email or phone. Find the correct contact information on their website, www.burton.com. The support team can provide guidance on the return process and assist in obtaining a return merchandise authorization (RMA) number if necessary.

Once you receive the RMA, securely package the items and clearly display the RMA number on the package to help expedite the return process. Customers are responsible for return shipping costs unless it is due to an error on Burton Snowboards' part, such as a shipping error or defective product.

Final Considerations

Burton Snowboards values customer satisfaction and aims to resolve issues that arise during the return process. It is crucial for customers to review the return policy carefully and ensure they meet the specified conditions before proceeding with a return.

With clear guidelines and a holiday return policy, Burton Snowboards strives to make returns or exchanges as simple as possible. Their website, www.burton.com, provides additional details on the return policy and customer service contact information.

Whether you enjoy snowboarding or are shopping for someone special, Burton Snowboards supports you throughout your purchasing journey, including return and exchange options.