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The Return Policy of Build with Ferguson

Build with Ferguson is a leading home improvement retailer that offers a wide variety of products for building and remodeling. Understanding the return policy before making a purchase is important for customer satisfaction. This article outlines the return policy of Build with Ferguson, including special holiday policies and customer service contact information.

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Published onNovember 19, 2024
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The Return Policy of Build with Ferguson

Build with Ferguson is a leading home improvement retailer that offers a wide variety of products for building and remodeling. Understanding the return policy before making a purchase is important for customer satisfaction. This article outlines the return policy of Build with Ferguson, including special holiday policies and customer service contact information.

General Return Policy

Build with Ferguson allows customers to return most items within 30 days from the date of delivery. The following guidelines are important to keep in mind:

  • The product must be unused and in its original packaging.
  • The item should be in resalable condition.
  • Some items may have specific manufacturer policies, which can be viewed on the product page or by contacting customer service.

To initiate a return, contact the Build with Ferguson customer service team. Reach them by phone at 1-800-638-8875 or by email at [email protected]. Have your order number and details ready for a quicker process. Customer service representatives are available Monday to Friday from 5:00 am to 7:00 pm (PST) and on weekends from 6:00 am to 4:00 pm (PST).

Special Holiday Return Policy

During the holiday season, Build with Ferguson typically extends the return window for holiday purchases. Specific details may vary, so it is recommended to check the website or contact customer service for the latest information on holiday returns.

Keeping track of return deadlines is essential during the holiday season to avoid restocking fees or other inconveniences. Build with Ferguson aims to make the return process as smooth as possible.

Customer Service Contact Information

For questions or concerns regarding your order, Build with Ferguson offers several ways to contact customer service:

  • Phone: You can call 1-800-638-8875. Customer service is available weekdays from 5:00 am to 7:00 pm (PST) and weekends from 6:00 am to 4:00 pm (PST).

  • Email: Reach the customer service team at [email protected]. Include your order number and specific inquiry for a prompt response.

  • Live Chat: The website features a live chat option for real-time communication with a representative during business hours.

These contact options reflect Build with Ferguson's commitment to ensuring a positive customer experience.

Build with Ferguson provides a straightforward return policy, allowing returns within 30 days of delivery for most items. Adhering to the guidelines is crucial, and during the holiday season, customers can enjoy an extended return window.

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