Build-A-Bear Workshop Return Policy
Build-A-Bear Workshop is a retail store where customers can create and customize their own stuffed animals. If you are not satisfied with your purchase, Build-A-Bear Workshop has a return policy to assist you.
Return Policy Details
To return a product from Build-A-Bear Workshop, you need the original receipt or packing slip. Returns must be made within 90 days of the purchase date. Items must be in their original condition, with all accessories and tags intact. The company reserves the right to refuse a return or exchange if these conditions are not met.
If a defective item falls within the warranty period, Build-A-Bear Workshop will repair or replace it. Normal wear and tear, misuse, or unauthorized alterations are not covered by the warranty.
Returning In-Store
For in-store returns, you can locate the nearest Build-A-Bear Workshop using the store locator on their official website. The staff will assist you with your return or exchange. Bring the original receipt or packing slip and the item along with all accessories.
Online Returns
If you purchased online, you can return the item either in-store or by mailing it back. To initiate an online return, contact the Build-A-Bear Workshop guest services team.
For questions or assistance with online returns, reach out to Build-A-Bear Workshop customer service by email at [email protected] or by phone. Check the website for phone numbers specific to your location.
Special Holiday Return Policy
During the holiday season, Build-A-Bear Workshop often extends the return policy to accommodate gift purchases. While details may change, this typically allows for a longer return period. It’s best to check the terms and conditions on Build-A-Bear Workshop's website or contact customer service for the latest information.
Build-A-Bear Workshop has a clear return policy designed for customer satisfaction. Keep your receipt or packing slip ready whether you return in-store or online. Always check the policy details on the official Build-A-Bear Workshop website for any specific inquiries.
