Boots Retail USA Return Policy
Boots Retail USA is a leading beauty and skincare retailer. They offer a clear return policy to ensure customer satisfaction. Whether shopping online or in-store, knowing the return guidelines is key for a smooth process.
In-Store Returns
You can return items purchased at Boots Retail USA stores within 30 days of the purchase date. For a refund, the products must be in original condition, unopened, and include all accessories and packaging. Remember to bring your original receipt or proof of purchase.
Online Returns
If you ordered online, you can return items within 30 days of receiving your order. Follow these steps to initiate a return:
- Visit the Boots Retail USA website and go to the "Returns" section.
- Complete the online returns form with your order number and reason for return.
- Pack the items securely in their original packaging, including all accessories and free gifts.
- Attach the pre-paid return label from your original package, covering any previous shipping labels if reusing the packaging.
- Drop off your package at an authorized carrier location or schedule a pick-up.
Return Shipping
Boots Retail USA provides free return shipping for online purchases. However, in-store purchases do not qualify for free return shipping labels. For assistance with return shipping, contact customer service.
Refunds and Store Credit
After your return is received and inspected, refunds or store credit will be processed within 7-10 business days. Refunds will be issued to the original payment method. If you need a refund but no longer have the original payment card, customer service can help with alternatives.
Boots Retail USA retains the right to refuse returns that do not comply with their policy. This includes items that are opened, damaged, or not returned within the specified timeframe.
Holiday Return Policy
During the holiday season, Boots Retail USA extends the return window for gifts purchased between November 1 and December 24. The return period for these items is extended to January 31 of the following year.
Contact Boots Retail USA
For questions or assistance with returns, you can contact Boots Retail USA customer service via phone and email:
- Phone: 1-800-781-4040
- Email: [email protected]
Gather all necessary information, including your order number, before reaching out for a quick and effective response.
Boots Retail USA's return policy prioritizes customer satisfaction, allowing for worry-free purchases.
