How to Contact BJ's Wholesale Club Customer Service and Understand Their Return Policy

BJ's Wholesale Club offers a variety of products at discounted prices. If you have questions or need assistance with your membership or a purchase, contacting BJ's customer service is the best approach.

Contacting BJ's Wholesale Club Customer Service

BJ's Wholesale Club provides several ways to reach their customer service team:

Phone: Call BJ's customer service at 1-800-BJS-CLUB (1-800-257-2582). Representatives are available from Monday to Friday, 9 am to 7 pm EST, and on weekends from 9 am to 6 pm EST.
Live Chat: Use the live chat feature on their website. Visit the official site and look for the chat option in the bottom right corner. Fill in the required details, and a representative will assist you.
Email: For written communication, email BJ's at [email protected]. Include your membership number and contact information to help expedite the process.
Social Media: Reach out to BJ's on social media platforms. You can send them a direct message for assistance.

Understanding BJ's Wholesale Club Return Policy

BJ's Wholesale Club has a straightforward return policy for customers:

Timeframe: Products can be returned within 30 days of purchase at any BJ's location or through the online portal. Electronics have a return period of 7 days.
Original Packaging: Returns must include original packaging and be in resalable condition, with all components, accessories, manuals, and warranty cards.
Proof of Purchase: A valid proof of purchase, such as an original receipt or order confirmation, is required for returns or exchanges.
Exceptions: Certain items, like perishable goods, custom cakes, and opened software, cannot be returned or can only be exchanged if unopened.
Membership Cancellation: If you cancel your membership, you may receive a prorated refund based on the remaining months.
Online Returns: For online purchases, log in to your account, access your order history, select the item to return, and follow the instructions.

BJ's Wholesale Club's return policy may change. Review their terms and conditions on their official website or contact customer service for specific inquiries.

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