B&H Photo Video Return Policy
When buying electronics or photography equipment, a clear return policy is essential. B&H Photo Video, a well-known retailer, has a customer-friendly return policy.
B&H Photo Video’s Standard Return Policy
B&H Photo Video's standard return policy allows customers to return eligible products within 30 days of delivery for a refund or exchange. To initiate a return, customers must obtain a Return Merchandise Authorization (RMA) number from customer service.
To request an RMA number, contact B&H Photo Video's customer service:
- Phone: 1-800-221-5743
- Email: [email protected]
Once you have your RMA number, ship the item back to B&H Photo Video. The product must be in its original condition and packaging, with all included accessories and documentation. Missing items or signs of use may lead to a reduced refund or denial of the return.
B&H Photo Video will inspect the returned item and process the refund or exchange accordingly. The refund is issued using the same payment method as the original purchase. It may take a few business days for the refund to appear in your account.
B&H Photo Video's Holiday Return Policy
During the holiday season, B&H Photo Video offers an extended return policy. Check their website for updates on these extended return periods.
Exceptions and Restrictions
While B&H Photo Video’s return policy is customer-friendly, some exceptions exist:
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Non-Returnable Items: Certain items, such as software, consumables like batteries or ink cartridges, blank media, light bulbs, and personal care products, are non-returnable. These items are marked as such on the product page.
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Special Orders: Items considered special orders, which are not usually stocked, may have different refund or cancellation policies. Contact customer service for details about special order returns.
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International Returns: International customers should be aware of additional processes and fees for returning items. Contact B&H Photo Video's customer service for guidance on international returns.
It's important to review the return policy on B&H Photo Video's website or contact customer service for specific inquiries. Their customer service team is available to assist you with information on returns, refunds, or exchanges.
B&H Photo Video has a straightforward return policy, ensuring customer satisfaction. With a 30-day return window and options for refunds or exchanges, customers can shop confidently for their electronic and photography needs. Remember to keep the original packaging and documentation and be aware of any exceptions that may apply.
