Lost Baggage Policy with Azul Airlines

Have you ever faced trouble locating your checked baggage after a flight? Knowing Azul Airlines' lost baggage policy can help you recover your belongings more easily.

Azul Airlines' Lost Baggage Policy

Azul Airlines is committed to assisting passengers in locating lost baggage. Here are the main points of their policy:

Report the Missing Baggage: If your baggage is missing upon arrival, go to the Azul Airlines Baggage Service Office immediately. Reporting the issue before leaving the airport is crucial as delays may affect your claim.
Baggage Tag: Keep your baggage tag and boarding pass safe until you have your luggage. These documents contain important information to help locate your belongings.
Acknowledgment Receipt: After reporting your missing baggage, you will receive a Property Irregularity Report (PIR) acknowledgment receipt. This includes a unique identification number for tracking your claim.
Baggage Tracing: Azul Airlines will start searching for your baggage within 24 hours after your report. You can track your claim by entering the PIR number on Azul Airlines' "Track Baggage" webpage.
Compensation: If your baggage is permanently lost, Azul Airlines offers compensation based on International Civil Aviation Organization (ICAO) guidelines. The compensation amount is determined by the declared value of the items, up to a maximum limit set by Azul Airlines.

How to Contact Azul Airlines for Lost Baggage

If your baggage is lost, it’s important to contact Azul Airlines right away. Here’s how:

Baggage Service Office: Visit the Azul Airlines Baggage Service Office at the airport. They will assist you in reporting your missing baggage.
Customer Support: If you can’t visit the office or it’s closed, contact Azul Airlines' customer support. They will help you file your report.
Online Assistance: Azul Airlines offers an online section for lost baggage inquiries. Fill out the online form with details about your missing baggage to initiate tracking.
Phone Support: For assistance via phone, Azul Airlines' customer support hotline is available 24/7. Call the number listed on their website and explain your situation.

Useful Links for Lost Baggage Assistance

To help you locate your lost baggage, Azul Airlines provides several resources. Here are some helpful links:

It is important to report missing baggage promptly and provide accurate details to help Azul Airlines locate your belongings.

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