Lost Baggage Policy: Air India Limited

Losing luggage while traveling can be frustrating. If your baggage is lost during a flight with Air India Limited, it is important to know their lost baggage policy and the steps to retrieve your belongings.

Air India's Lost Baggage Policy

Air India Limited has a clear lost baggage policy to assist passengers. If your baggage is misplaced or lost, follow these steps:

Notify Air India: Inform the Air India staff at the airport as soon as you realize your baggage is missing. They will guide you through the process of searching for your luggage.
Complete Property Irregularity Report (PIR): You will need to fill out a Property Irregularity Report (PIR) to officially register the lost baggage. Provide details about your baggage, including size, color, and brand. Keep a copy of this report for reference.
Keep Your Boarding Pass: Retain your boarding pass as proof of travel. You may need it when retrieving your baggage.
Baggage Tracking: Air India has a tracking system that allows you to check the status of your lost baggage online. Use the reference number from your PIR to track your baggage through the Air India website or mobile app.

Contacting Air India for Lost Baggage Assistance

Air India has dedicated channels for assisting passengers with lost luggage. Here’s how to contact them:

Air India Customer Service: The Air India [customer service](https://www.airindia.in/customer-support.htm) team is available 24/7 for assistance with lost baggage inquiries. Call their toll-free number at 1-800-180-1407 and provide your PIR reference number for efficient assistance.
Air India Baggage Services: You can reach the Baggage Services department by emailing [email protected]. Include your PIR reference number, contact information, and a description of your lost baggage in your email.

Useful Links

Here are some helpful links related to Air India's lost baggage policy:

Air India Baggage Services: https://www.airindia.in/baggage.htm – This page provides information about baggage allowances, restrictions, and guidelines.
Air India Customer Support: https://www.airindia.in/customer-support.htm – This link contains additional contact information and FAQs regarding passenger concerns, including lost baggage.

Patience is important when dealing with lost luggage. Air India's team will work to locate and return your belongings as soon as possible.

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