How to Contact Anteraja Customer Service
Anteraja is a popular courier and logistics service in Indonesia, known for its reliable delivery services. Whether you are using Anteraja for personal deliveries or business logistics, there may be times when you need to contact their customer service for assistance. This article provides a detailed guide on how to reach Anteraja customer service effectively.
Contacting Anteraja Customer Service
1. Customer Service Phone Number
One of the quickest ways to resolve your issues is by calling Anteraja customer service. Speaking directly with a representative can often provide immediate assistance.
You can contact Anteraja customer service at: (021) 5066 3333
When calling, make sure to have the following information ready:
- Your tracking number
- Details of your shipment
- A clear description of your issue or question
- Any relevant documentation or billing details
2. Customer Service Email
If your issue is not urgent or you prefer written communication, you can reach out to Anteraja via email. This method allows you to provide detailed information and keep a record of your correspondence.
To contact Anteraja customer service via email, you can use the following address: [email protected]
When writing your email, be sure to include:
- Your full name
- Your tracking number
- A detailed description of your issue or question
- Any relevant attachments or supporting documents
3. Live Chat Support
Anteraja also offers live chat support through their website. This option allows you to chat in real-time with a customer service representative, which is ideal for quick questions or immediate concerns.
To access live chat support:
- Visit the Anteraja website: Anteraja Live Chat Support
- Navigate to the "Contact Us" or "Support" section
- Click on the "Live Chat" option
Live chat support is typically available during business hours, so check the website for specific availability times.
4. Social Media
Anteraja is active on various social media platforms, and reaching out through these channels can be effective for general inquiries or to get a quick response.
Anteraja's official social media handles are:
- Twitter: @Anteraja_id
- Facebook: facebook.com/Anteraja.id
- Instagram: @Anteraja.id
Send a direct message or post your query on their page, and a customer service representative should respond.
5. Help Center and FAQ
Before contacting customer service, it might be helpful to visit Anteraja's Help Center or FAQ section on their website. Many common questions and issues are addressed there, which can save you time.
To access the Help Center:
- Visit the Anteraja website
- Navigate to the "Help" or "Support" section
- Browse the FAQs and support articles
6. Mailing Address
For those who prefer traditional mail or need to send documents, you can contact Anteraja customer service via postal mail.
Anteraja’s mailing address for customer service is:
PT Tri Adi Bersama (Anteraja)
Jalan KH. Wahid Hasyim No. 55
Jakarta Pusat, 10350
Indonesia
Tips for Contacting Anteraja Customer Service
- Be Prepared: Have all necessary information ready before contacting customer service. This includes your tracking number, detailed descriptions of your issues, and any relevant documents.
- Be Clear and Concise: Clearly state your issue or question and provide all necessary details to help the customer service representative understand and resolve your issue more efficiently.
- Stay Calm and Polite: Customer service representatives are there to help. Staying calm and polite can make the interaction more pleasant and productive.
- Follow Up if Necessary: If you don’t receive a response within a reasonable time, don’t hesitate to follow up. Sometimes issues can take time to resolve, but a follow-up can ensure your inquiry hasn’t been overlooked.
By following these tips and using the contact methods provided, you can effectively communicate with Anteraja customer service and get the assistance you need.
